Novosibirsk State Pedagogical University Bulletin, 2017, vol. 7, no. 5, pp. 225–240
© Latuha O. A., 2017
UDC: 
614.2 + 338

Improving internal quality control system within a healthcare setting on the basis of project management

Latuha O. A. 1 (Novosibirsk, Russian Federation)
1 Novosibirsk State Medical University, Novosibirsk, Russian Federation
Full text (Open Access) — Downloaded 5190
Abstract: 

Introduction. The article presents a study on the application of project management to improving quality control within a healthcare setting in modern conditions. The article aims to explore the approaches to project management in the field of improving the quality of work within a healthcare setting with the main focus on domestic and international practices, and describe an integration model of improving the quality of healthcare services in sustainable healthcare settings applying project management based on the data of own research.
Materials and Methods. The author employed general research (scientific) methods of empirical and theoretical investigation, general logical methods and techniques and methods of system analysis, comparisons and analogies, generalization, the materials of a sociological survey and expert survey and modeling.
Results. The analysis of previous research findings revealed that project management is widely spread in different industries, especially in the field of software development, electronics, etc., and only a few researchers have been studying the applicability of this model to healthcare. Investigations of development stability within healthcare settings conducted by the author showed that the problem of implementing improvements to a setting as a whole and to the quality management system in particular, is adequate and appropriate at the present stage of healthcare development. The author stresses that sustainably developing healthcare settings need the technology for implementing organizational changes in the work of different departments without compromising the efficiency of their functioning. The author proposes an integration model of improving the quality of healthcare services, which combines the concept of sustainable development of a healthcare setting and project management.
Conclusion. In conclusion, the author summarizes the main approaches to project management in the field of quality of work within a healthcare setting on the basis of domestic and international practices.

Keywords: 

Sustainable development of the organization; Sustainable development of healthcare; Healthcare setting; Development model; Integration model; Project management; Key performance indicators

https://www.scopus.com/record/display.uri?src=s&origin=cto&ctoId=CTODS_1...

Improving internal quality control system within a healthcare setting on the basis of project management

For citation:
Latuha O. A. Improving internal quality control system within a healthcare setting on the basis of project management. Novosibirsk State Pedagogical University Bulletin, 2017, vol. 7, no. 5, pp. 225–240. DOI: http://dx.doi.org/10.15293/2226-3365.1705.15
References: 
  1. Alamsjah F. Key success factors in implementing strategy: middle-level managers’ perspectives. Procedia – Social and Behavioral Sciences, 2011, vol. 24, pp. 1444–1450. DOI: https://dx.doi.org/10.1016/j.sbspro.2011.09.049
  2. Alias Z., Zawawi E. M. A., Yusof K., Aris N. M. Determining critical success factors of project management practice: A conceptual framework. Procedia – Social and Behavioral Sciences, 2014, vol. 153, pp. 61–69. DOI: http://dx.doi.org/10.1016/j.sbspro.2014.10.041
  3. Bohórquez Arévalo L. E., Espinosa A. Theoretical approaches to managing complexity in organizations: A comparative analysis. Estudios Gerenciales, 2015, vol. 31, pp. 20–29. DOI: http://dx.doi.org/10.1016/j.estger.2014.10.001
  4. Bramesfeld A., Wensing M., Bartels P., Bobzin H., Grenier C., Heugren M., Hirschfield D. J., Langenegger M., Lindelius B., Lucet B., Manor O., Schneider Th., Wardell F., Szecsenyi J. Mandatory national quality improvement systems using indicators: an initial assessment in Europe and Israel. Health Policy, 2016, In Press. DOI: http://dx.doi.org/10.1016/j.healthpol.2016.09.019
  5. De Barros S. C., Marinho M., Moura Y. P. An approach to understanding project actuality in small software development organizations and contribute to their success. Procedia Technology, 2014, vol. 16, pp. 1146–1154. DOI: https://dx.doi.org/10.1016/j.protcy.2014.10.129
  6. El-Jardali F., Saleh S., Ataya N., Jamal D. Design, implementation and scaling up of the balanced scorecard for hospitals in Lebanon: Policy coherence and application lessons for low and middle income countries. Health Policy, 2011, vol. 103, pp. 305–314. DOI: https://dx.doi.org/10.1016/j.healthpol.2011.05.006
  7. Gagnon M.-P., Payne-Gagnon J., Fortin J.-P., Paré G., Côté J., Courcy F. A learning organization in the service of knowledge management among nurses: A case study. International Journal of Information Management, 2015, vol. 35, pp. 636–642. DOI: https://dx.doi.org/10.1016/j.ijinfomgt.2015.05.001
  8. Girdauskienė L., Savanevičienė A. Leadership role implementing knowledge transfer in creative organization: how does it work? Procedia – Social and Behavioral Sciences, 2012, vol. 41, pp. 15–22. DOI: http://dx.doi.org/10.1016/j.sbspro.2012.04.002
  9. Gudienė N., Banaitis A., Banaitienė N., Lopes J. Development of a conceptual critical success factors model for construction projects: A case of Lithuania. Procedia Engineering, 2013, vol. 57, pp. 392–397. DOI: https://dx.doi.org/10.1016/j.proeng.2013.04.051
  10. Hussein B. A., Klakegg O. J. Measuring the impact of risk factors associated with project success criteria in early phase. Procedia – Social and Behavioral Sciences, 2014, vol. 119, pp. 711–718. DOI: https://doi.org/10.1016/j.sbspro.2014.03.079
  11. Inal T. C. Joint Commission International Accreditation for clinical Laboratories: Monitor, analyze and improve. Clinical Biochemistry, 2009, vol. 42, p. 303. DOI: https://dx.doi.org/10.1016/j.clinbiochem.2008.09.021
  12. Ingason H. T. Best project management practices in the implementation of an ISO 9001 quality management system. Procedia – Social and Behavioral Sciences, 2015, vol. 194, pp. 192–200. DOI: http://dx.doi.org/10.1016/j.sbspro.2015.06.133
  13. Ioniţă D. Success and goals: An exploratory research in small enterprises. Procedia – Economics and Finance, 2013, vol. 6, pp. 503–511. DOI: http://dx.doi.org/10.1016/S2212-5671(13)00168-8
  14. Jałocha B., Krane H. P., Ekambaram A., Prawelska-Skrzypek G. Key competences of public sector project managers. Procedia – Social and Behavioral Sciences, 2014, vol. 119, pp. 247–256. DOI: https://dx.doi.org/10.1016/j.sbspro.2014.03.029
  15. Kornfeld B. J., Kara S. A framework for developing portfolios of improvements projects in manufacturing. Procedia CIRP, 2013, vol. 7, pp. 377–382. DOI: https://doi.org/10.1016/j.procir.2013.06.002
  16. Lockamy A., Smith W. A strategic alignment approach for effective business process reengineering: linking strategy, processes and customers for competitive advantage. International Journal of Production Economics, 1997, vol. 50, pp. 141–153. DOI: https://dx.doi.org/10.1016/S0925-5273(97)00038-8
  17. Mahmood A., Asghar F., Naoreen B. Success factors on research projects at university an exploratory study. Procedia – Social and Behavioral Sciences, 2014, vol. 116, pp. 2779–2783. DOI: https://dx.doi.org/10.1016/j.sbspro.2014.01.655
  18. Marques A., Varajão J., Sousa J., Peres E. Project management success i-c-e model – a work in progress. Procedia Technology, 2013, vol. 9, pp. 910–914. DOI: https://dx.doi.org/10.1016/j.protcy.2013.12.101
  19. Obradovic V., Jovanovic P., Petrovic D., Mihic M., Mitrovic Z. Project managers’ emotional intelligence – a ticket to success. Procedia – Social and Behavioral Sciences, 2013, vol. 74, pp. 274–284. DOI: https://dx.doi.org/10.1016/j.sbspro.2013.03.034
  20. Pandremmenou H., Sirakoulis K., Blanas N. Success factors in the management of investment projects: a case study in the region of Thessaly. Procedia – Social and Behavioral Sciences, 2013, vol. 74, pp. 438–447. DOI: https://dx.doi.org/10.1016/j.sbspro.2013.03.032
  21. Papadaki M., Gale A. W., Rimmer J. R., Kirkham R. J., Taylor A., Brown M. Essential factors that increase the effectiveness of project/programme risk management. Procedia – Social and Behavioral Sciences, 2014, vol. 119, pp. 921–930. DOI: https://dx.doi.org/10.1016/j.sbspro.2014.03.103
  22. Prayuth C., Kanokorn S., Pornpimon C. Challenged strategies for driving to success in research of Khon Kaen university. Procedia – Social and Behavioral Sciences, 2014, vol. 112, pp. 662–669. DOI: http://dx.doi.org/10.1016/j.sbspro.2014.01.1215
  23. Purnus A., Bodea C.-N. Project prioritization and portfolio performance measurement in project oriented organizations. Procedia – Social and Behavioral Sciences, 2014, vol. 119, pp. 339–348. DOI: https://dx.doi.org/10.1016/j.sbspro.2014.03.039
  24. Ramli M. F., Senin A. A. Success factors to reduce orientation and resources–related barriers in university–industry R&D collaboration particularly during development research stages. Procedia – Social and Behavioral Sciences, 2015, vol. 172, pp. 375–382. DOI: https://dx.doi.org/10.1016/j.sbspro.2015.01.383
  25. Saleh A. A., Mohammed A. H., Abdullah M. N. Critical success factors for sustainable university: A framework from the energy management view. Procedia – Social and Behavioral Sciences, 2015, vol. 172, pp. 503–510. DOI: http://dx.doi.org/1 0.1016/j.sbspro.2015.01.392
  26. Sanjuan A. G., Froese T. The application of project management standards and success factors to the development of a project management assessment Tool. Procedia – Social and Behavioral Sciences, 2013, vol. 74, pp. 91–100. DOI: http://dx.doi.org/10.1016/j.sbspro.2013.03.035
  27. Santos C., Santos V., Tavares A., Varajão J. Project management success in health – the need of additional research in public health projects. Procedia Technology, 2014, vol. 16, pp. 1080–1085. DOI: https://dx.doi.org/10.1016/j.protcy.2014.10.122
  28. Schwartz R., Deber R. The performance measurement–management divide in public health. Health Policy, 2016, vol. 120, pp. 273–280. DOI: https://dx.doi.org/10.1016/j.healthpol.2016.02.003
  29. Serrado P., Turner J. R. The relationship between project success and project efficiency. Procedia – Social and Behavioral Sciences, 2014, vol. 119, pp. 75–84. DOI: https://dx.doi.org/10.1016/j.sbspro.2014.03.011
  30. Suwandej N. Factors Influencing total quality management. Procedia – Social and Behavioral Sciences, 2015, vol. 197, pp. 2215–2222. DOI: http://dx.doi.org/10.1016/j.sbspro.2015.07.361
  31. Tarı́ J. J., Sabater V. Quality tools and techniques: Are they necessary for quality management? International Journal of Production Economics, 2004, vol. 92, no. 3, pp. 267–280. DOI: http://dx.doi.org/10.1016/j.ijpe.2003.10.018
  32. Todorut A. V. Sustainable development of organizations through total quality management. Procedia – Social and Behavioral Sciences, 2012, vol. 62, pp. 927–931. DOI: http://dx.doi.org/10.1016/j.sbspro.2012.09.157
  33. Vlok A. A leadership competency profile for innovation leaders in a science-based research and innovation organization in South Africa. Procedia – Social and Behavioral Sciences, 2012, vol. 41, pp. 209–226. DOI: https://doi.org/10.1016/j.sbspro.2012.04.025
  34. Vurgun N. ISO 15189 and JCIaccreditation of Turkish Red Crescent society blood center clinical laboratory. Clinical Biochemistry, 2009, vol. 42, pp. 320–321. DOI: https://dx.doi.org/10.1016/j.clinbiochem.2008.09.036
  35. Wardhani V., Utarini A., van Dijk J. P., Post D., Groothoff J. W. Determinants of quality management systems implementation in hospitals. Health Policy, 2009, vol. 89, pp. 239–251. DOI: http://dx.doi.org/10.1016/j.healthpol.2008.06.008
  36. Westert G. P. Governing healthcare through performance measurement in Massachusetts and the Netherlands. Health Policy, 2014, vol. 116, pp. 18–26. DOI: http://dx.doi.org/10.1016/j.healthpol.2013.09.009
  37. Efremov D. V. Development of project management in health care. The Bulletin of Semashko National Research Institute of Public Health, 2015, no. 4-5, pp. 122–127. (In Russian) URL: https://elibrary.ru/item.asp?id=26680994
  38. Zelentsov L. B., Hakobyan N. G. Information support of the processes of designing and managing in a design organization during the creation of quality management system. Science Review, 2014, no. 11-2, pp. 507–510. (In Russian) URL: https://elibrary.ru/item.asp?id=23499304
  39. Maslova O. P. Evaluation of the effectiveness of medical services based on resource potential. Monograph. Samara, Samara State Technical University Publ., 2013, 143 p. (In Russian) URL: https://elibrary.ru/item.asp?id=25827340
  40. Maslova O. P. Modeling of the system of quality management of medical services. Modern Aspects of the Economy, 2014, no. 5, pp. 134-140. (In Russian) URL: https://elibrary.ru/item.asp?id=22456484
  41. Murashko M. A., Sharikadze D. T., Kondratiev Yu. A. Modern approaches to the quality of medical care. ORGSTR: News, Opinions, Training, 2016, no. 2, pp. 37–42. (In Russian) URL:https:/elibrary.ru/item.asp?id=26588207
  42. Murashko M. A. Results of the federal service on surveillance in healthcare and its regional branches in 2013 (based on the report of the Roszdravnadzor final board). Vestnik Roszdravnadzor, 2014, no. 2, pp. 7–17. (In Russian) URL: https://elibrary.ru/item.asp?id=21455711
  43. Murashko M. A. Results achieved by Roszdravnadzor and its territorial branches in 2014 (the final board results). Vestnik Roszdravnadzor, 2015, no. 2, pp. 5–12. (In Russian) URL: https://elibrary.ru/item.asp?id=23338481
  44. Piven D. V., Kitsul I. S. Control of quality and safety of medical activity. Monograph. Moscow, Health Manager Publ., 2014, 172 p. (In Russian) URL: https://elibrary.ru/item.asp?id=22298838
  45. Russkih T. N. Software of monitoring of customer satisfaction with quality and availability of medical services in the region. Monograph. Orel, Cartouche Publ., 2016, 120 p. (In Russian) URL: https://elibrary.ru/item.asp?id=28854244  
  46. Chizhova M. V., Tokareva Yu. M. Methods of assessing the quality of health and social services. Monograph. Volgograd, Volgograd State Medical University Publ., 2016, 136 p. (In Russian) URL: https://elibrary.ru/item.asp?id=28410295  
  47. Shcherbakova E. M. Quality management of labor as an innovative solution to the problem of labor crisis in project organizations. Quality. Innovation. Education, 2013, no. 7, pp. 46–50. (In Russian) URL: https://elibrary.ru/item.asp?id=19528326 
  48. Lettieri E., Masella C. Priority setting for technology adoption at a hospital level: Relevant issues from the literature. Health Policy, 2009, vol. 90, pp. 81–88. DOI: https://dx.doi.org/10.1016/j.healthpol.2008.07.007
  49.   Malik A., Sinha A., Blumenfeld S. Role of quality management capabilities in developing market-based organisational learning capabilities: Case study evidence from four Indian business process outsourcing firms. Industrial Marketing Management, 2012, vol. 41, pp. 639–648. DOI: https://doi.org/10.1016/j.indmarman.2011.06.037
  50. Perera R., Dowell T., Crampton P., Kearns R. Panning for gold: An evidence-based tool for assessment of performance indicators in primary health care. Health Policy, 2007, vol. 80, pp. 314–327. DOI: https://dx.doi.org/10.1016/j.healthpol.2006.03.011
  51. Pettinger R. Towards an agreed body of knowledge, understanding, skills and expertise for managers: managing in turbulent times. Procedia – Social and Behavioral Sciences, 2016, vol. 221, pp. 1–10. DOI: https://dx.doi.org/10.1016/j.sbspro.2016.05.084
  52.  Smith P. C., Anell A., Busse R., Crivelli L., Healy J., Lindahl A. K., Westert G., Kene T. Leadership and governance in seven developed health systems. Health Policy, 2012, vol. 106, pp. 37–49. DOI: https://dx.doi.org/10.1016/j.healthpol.2011.12.009
  53.  Supic Z. T., Bjegovic V., Marinkovic J., Milicevic M. S., Vasic V. Hospital management training and improvement in managerial skills: Serbian experience. Health Policy, 2010, vol. 96, pp. 80–89. DOI: https://dx.doi.org/10.1016/j.healthpol.2010.01.002
  54.  vanOstenberg P. Joint Commission International (JCI): A partner in quality and safety. The Joint Commission Journal on Quality and Safety, 2004, vol. 30, pp. 5–8. DOI: https://dx.doi.org/10.1016/S1549-3741(04)30103-6
  55.  Yun S., Choi J., de Oliveira D. P., Mulva S. P. Development of performance metrics for phase-based capital project benchmarking. International Journal of Project Management, 2016, vol. 34, pp. 389–402. DOI: http://dx.doi.org/10.1016/j.ijproman.2015.12.004
Date of the publication 31.10.2017